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Strongly
agree |
Agree |
Neither
agree
nor
disagree |
Disagree |
Strongly
disagree |
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The process to request a service is straightforward. |
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The bioinformatician working on my project has necessary skills to handle my requests. |
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The bioinformatician has a positive attitude to research on solutions to solve problems. |
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The communication with the bioinformatician is easy and efficient. |
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The bioinformatician handles my requests in a timely manner. |
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The analysis record and results for my project are easy to access. |
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The bioinformatician explains his/her work clearly, and the results are presented in a user-friendly way. |
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The cost of the service is reasonable. |
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I will recommend BIC to my colleagues. |
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Overall I am satisfied with the BIC service. |
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